Help

WHAT SIZE IS YOUR MODEL?

Model is 150 pounds 5’5 height  size 7pants and usually wears a size medium.

 

 HOW LONG DOES SHIPPING TAKE?

All orders are subject to processing time that is separate from the time it takes for a shipment to reach its destination once it has been picked up from our facilities. Orders are processed within 3 business days. Orders are not shipped on Weekends or holidays. Once an order is placed, please allow up to 3 business days for it to be processed. You will receive an email confirmation with tracking to the email address you entered on your order. Once it's been processed, you can expect it to be delivered within 5 more business days UNLESS otherwise stated.

 

 If for some reason, you did not receive an email after the 4 business days of your order, please email us at info@fittedcharm.com

 

HOW DO I TRACK MY ORDER?

You will receive an email and/or text message confirming that your order has been shipped. This email will also contain your tracking number. Please allow 24-48 business hours for your shipment details to update with USPS.

 

WHAT IS CONSIDERED FINAL SALE?  Non-Returnable:

-Sale items, clearance items, discounted items and items purchased on promotion are NOT eligible for return.

-All orders placed with the use of discount codes is FINAL SALE. THERE ARE NO EXCEPTIONS.

-White items, masks, sets sold with a mask, swimwear, bodysuits, leggings, or accessories/bags.

** Store credit will NOT be accepted for these items **

 

LOST/STOLEN PACKAGES?

Fitted Charm is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS. We do not replace lost packages.

 

DOES MY STORE CREDIT EXPIRE?

Store credit does not expire and can be used whenever you please. You only receive amount credited for the purchased item not tax or shipping.

 

HOW DO I CANCEL MY ORDER?

Once an order is made it cannot be cancelled.

 

MY COUPON CODE IS NOT WORKING. WHY?

 If you are having difficulties with your coupon code, please contact us as the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions.

LOCAL PICKUP QUESTIONS

 CLICK HERE TO VIEW LOCAL PICKUP POLICY BEFORE ORDERING

 

MY PACKAGE IS SAYING DELIVERED, BUT I DON'T SEE IT?

If you live in a complex, please check with your front office building for possible deliveries there. If your item is visible to the street sometimes postal carriers will try and hide packages out of the way for security reasons. Please refer to your tracking number, the carrier will sometimes add exact delivery locations. Please check with other household members about packages. Some carriers will leave packages in hidden areas like backyards, garages and in doorways.

If you cannot locate your package, contact your local post office for next steps, most claim information is on the USPS.com, if the negligence is on their part, a claim can be filed for $50. Please contact them by phone1-800 ASK-USPS. See Shipping Policy for contact information. Claims can take up to 30 days.

Fitted Charm Does NOT issue refunds or credits for packages that the carrier confirms as being delivered.

 

 THE ITEM I WANT IS SOLD OUT. HOW OFTEN ARE ITEMS RESTOCKED?

Depending on the demand for items, they can be restocked quickly, while others may not be restocked, and/or delayed. Please sign up for text/email alerts on our website for item restocks. We do not do personal restocks on items.

 

I RECEIVED A DAMAGED ITEM. WHAT DO I DO?

In the rare event that you receive a damaged item, please alert us as soon as possible and provide a photo of the damaged item. We will kindly provide a return shipping label so that you can send your item back. Please note, we are not responsible for damages that occur after wearing or washing the item. 

 

HAVE YOU RECEIVED MY RETURN ITEMS? HOW LONG DOES IT TAKE TO RECEIVE MY STORE CREDIT?

 Please allow up to 5 business days for us to process your return. Once your return has been received and processed a confirmation email will be sent to the email address provided upon checkout.

 

Still Need more Information or Have and Unanswered Question EMAIL info@fittedcharm.com